Privacy Tips for Working Remotely

Privacy Tips for Working Remotely

Protecting Protected Health Information (PHI) is required at all times. Because Vynca operates in a remote work environment, workforce members must ensure their workspace, devices, and conversations remain secure and protected from unauthorized access.

Maintain a Private Environment

• Work in a room where conversations cannot be overheard.
• Close doors during calls involving PHI.
• Use a headset when discussing sensitive information.
• Be mindful of family members, roommates, or visitors who may be within hearing distance.

Protect Your Screen

• Position monitors away from windows or shared household areas.
• Lock your screen anytime you step away.
• Do not allow others to use your Vynca-issued device.

Secure Your Network

• Ensure your home Wi-Fi is password-protected.
• Use WPA2 (or higher) encryption.
• Do not share your Wi-Fi password broadly.

Limit Verbal Exposure

• Avoid using speakerphone when discussing PHI.
• Confirm you are in a private setting before discussing patient or confidential company information.

Device Security

• Use only Vynca-issued, managed devices to access PHI.
• Store devices securely when not in use.

Working Outside the Home

• PHI may only be accessed in a private and secure location.
• Do not access, discuss, or document PHI in public or semi-public areas such as coffee shops, airports, restaurants, hotel common areas, lobbies, or hallways.
• Public Wi-Fi networks may not be used for any activity involving PHI.
• When accessing PHI remotely, only secure network connections may be used, including a Vynca-issued encrypted hotspot or a password-protected personal hotspot configured with WPA2 or higher encryption.

If privacy cannot be ensured, do not access PHI until you are in a secure setting.

Protecting patient privacy is a shared responsibility and a core part of how we deliver care.

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